Frequently Asked Questions

  • A. You will need to complete an Essential Functions Test (EFT) to demonstrate your ability to meet the physical requirements of the role. If you have a background check or drug screen on file with Duke Health, or provided by your current organization, it will transfer to HHS, so no new checks are required. However, if these are not on file with Duke Health, you may need to complete them through HHS. Team members transitioning from other vendors to HHS will be required to complete new background and drug screens within 30 days of onboarding.

  • Yes, your Duke Health hire date will be honored.

  • Yes. The probation period is 90 days. Over the first 90 days, your director will assess all team members to make sure everyone is in the best job for their skills. Your director will let you know if there will be changes that affect you after 90 days.

  • You will be paid every two (2) weeks on Fridays.

    Pay periods are two weeks, beginning on a Sunday and ending on a Saturday. You will be paid the Friday following the close of the payroll period.

  • Your supervisor and the HHS Team Member Support Center are here to help with any pay-related questions. For additional information, you can also visit our website at hhs1.com.

  • HHS offers a comprehensive suite of benefits, including medical, dental, vision, paid time off (PTO), short-term disability, life insurance, critical illness coverage, telemedicine services, higher education opportunities, and access to the HHS CareFUND.

  • You can reach us by email at questions@hhs1.com, by phone at (512) 222-9090, or visit our website at welcometohhs-Dukehealth.com for more information.