Frequently Asked Questions

Last Update: November 6, 2024

Employment

  • You will need to complete an Essential Functions Test (EFT) to demonstrate your ability to meet the physical requirements of the role. If you have a background check or drug screen on file with UC Health, or provided by your current organization, it will transfer to HHS, so no new checks are required. However, if these are not on file with UC Health, you may need to complete them through HHS. Team members transitioning from other vendors to HHS will be required to complete new background and drug screens within 30 days of onboarding.

  • Yes, your UC Health hire date will be honored.

  • Your job will remain the same for now. There may be opportunities to change positions in the future.

    Full-time status with HHS requires an average of at least 36 hours per week. Current UC Health team members with full-time status will be grandfathered in at their current status. For part-time team members transferring to HHS, a 36-hour weekly average is required to qualify as full-time.

  • Your schedule will stay the same for the next 30-45 days. After that, there may be changes to shift start and stop times, days off, and work assignments. 

    We will do our best not to change your schedule if possible. Your director will manage all schedules and will let you know if there are changes.

  • Yes, HHS will provide new uniforms as part of the transition.

  • Yes. The probation period is 90 days. Over the first 90 days, your director will assess all team members to make sure everyone is in the best job for their skills. Your director will let you know if there will be changes that affect you after 90 days

  • CMS has lifted the mandate for healthcare workers to show full vaccination or exemptions. You must still confirm with your facility on what their policy is for COVID vaccination for vendor associates.

Pay

  • HHS will transition team members at their current base hourly rates. Similar to UC Health, HHS conducts annual compensation reviews for potential raises.

  • Both HHS and UC Health are working to ensure that shift differentials are maintained, aiming for consistency and fairness across the facility.

  • Yes. HHS will install a new time clock. You will need to clock in and out every day. Your director will show you how.

  • You will be paid every two (2) weeks on Fridays.

    Pay periods are two weeks, beginning on a Sunday and ending on a Saturday. You will be paid the Friday following the close of the payroll period.

  • You can sign up for either direct deposit or a Rapid Pay Card. You can see your pay stub at myhhs1.com. Your director will give you login information on your first day with HHS.

  • Your supervisor and the HHS Team Member Support Center are here to help with any pay-related questions. For additional information, you can also visit our website at welcometohhs-demo.com.

  • Full and part-time team members who work on a holiday will be entitled to up to eight (8) hours of holiday pay.

    HHS recognizes the following holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day.

  • HHS offers paid time off (PTO) for full-time team members who work at least 36 hours per week on a regular basis. HHS will honor your tenure/hire date with the facility in regards to the waiting period to be eligible to use accrued time off.

    Vacations that have already been approved will be honored. Talk to your HHS director about new requests for vacations.

    Please contact your current employer or HR department for more information about current PTO payouts and transfers.

Benefits

  • HHS offers a comprehensive suite of benefits, including medical, dental, vision, paid time off (PTO), short-term disability, life insurance, critical illness coverage, telemedicine services, higher education opportunities, and access to the HHS CareFUND.

  • Major medical benefits are available to team members working 30 hours or more, effective the first of the month following enrollment. If you elect coverage promptly, there should be no lapse.

  • Yes, HHS provides financial assistance through CareFUND, established to support team members facing hardships from unexpected events like natural disasters or health issues. Funded by contributions from HHS stakeholders and corporate staff, even small paycheck donations—such as 50 cents—add up significantly, allowing us to aid colleagues in times of need.

Transition Process

  • This partnership includes food services and environmental services.

  • Town Hall Meeting: About 30 days before your hospital’s transition, HHS will host a meeting to discuss compensation, benefits, and specific transition details.

    Onboarding: Begins 2-3 weeks before the transition.

    Transition Process: You’ll remain in your current role, with gradual adjustments to align with HHS practices.

  • If you’re on leave, you’ll remain with UC Health until your return. Your role will be held for up to a total of 12 months from the date your leave began, regardless of the transition timing

  • You can reach us by email at questions@hhs1.com, by phone at (512) 222-9090, or visit our website at welcometohhs-demo.com for more information.